|
Abstract:
The study determined the effect of suggestion scheme as a means of involving employees and organizational citizenship behaviour (OCB) in the telecommunication firms in Nigeria. It examined OCB on three of its measures namely altruism, civic virtue, and conscientiousness. Cross-sectional survey was used to obtain data from the selected telecom firms in the South-East region of Nigeria. The study used both primary (survey) and Secondary (archival) data. Data were collected through questionnaire and interview techniques. Krejcie and Morgan's (1970) sample size determination table was used to arrive at a sample of 260 from a population of 800 employees. Two hundred and thirty four (234) copies were retrieved with 90% success rate. It was discovered that the use of suggestion scheme as a form of employee involvement has a significant positive effect on employees' altruism, employees' civic virtue and on employees' conscientiousness in the telecommunication firms in Nigeria. The study therefore concludes that the use of suggestion scheme as means of involving employees in the telecommunication industry increases OCB. From the above conclusion from our findings, we recommend that managers in the telecom firms in Nigeria should always acknowledge the suggestions made by employees. This can only be realized by ensuring that they have suggestion boxes and operate suggestion schemes where all employees are encouraged to participate. Employees whose suggestions were implemented should be rewarded.
|
