Title:
The Role of Technology Integration in Hospitality Management Education on the Employability of Hospitality Management Graduates of a Private Autonomous University in Quezon City

Authors:
Ricardo D. Santos, Philippines

Abstract:

As the hospitality industry experiences rapid digital transformation, higher education institutions must align their curricula with contemporary industry standards. This study investigates the impact of technology integration in Hospitality Management (HM) education on the employability outcomes of 221 graduates from an autonomous private university in Quezon City for Academic Year 2024–2025. Utilizing a quantitative descriptive-correlational and descriptive-comparative design, data were gathered via an expert-validated researcher-made instrument (Cronbach’s Alpha = 0.961). The data satisfied assumptions for parametric testing via Kolmogorov-Smirnov and Shapiro-Wilk evaluations. Findings reveal that while online communication and customer service technologies scored exceptionally high (GWM = 3.32, 'Strongly Agree'), technical proficiency in critical operational tools such as Property Management Systems (PMS) and Point-of-Sale (POS) software remain at basic competency thresholds (GWM = 3.07 and 2.98, respectively). Integrated On-the-Job Training (OJT) emerged as the most beneficial module (GWM = 3.12) compared to laboratory simulations. Inferential analysis demonstrates significant differences in perceived tech competencies and employability outcomes based on age, sex, employment status, and job position (p < 0.05). Conversely, training adequacy and system accessibility were flagged as critical barriers. The study recommends institutional procurement of modern software licenses (e.g., Opera, Micros) and curriculum redesign focusing on strategic data analytics and artificial intelligence integration to foster global graduate competitiveness.

DOI: http://dx.doi.org/10.51505/ijaemr.2026.11331