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Abstract:
Increase in competition and emphasis to customer satisfaction have obliged companies to choose and provide right items for consumption and production, such as right place, right time, right condition and right cost, also recycling of products and right product flow. This is only possible with the development of logistics activities. Increasing customer satisfaction, complying with the law, reducing costs, full filling the requirements of social responsibility are them cost-effective ways of providing a competitive advantage in marketplace. In logistic activities, one of the key processes is reverse logistics activities. Reverse logistics is important in terms of businesses, consumers and the natural environment. The implementation of reverse logistics activities a systematic way has become ecologically, economically and legally imperative. Reverse logistics activities are included in the mission of many companies. Accordingly, the importance of reverse logistics worldwide is expected to increase further day by day. In our study, the concept of reverse logistics which is a systematic way of recycling products and allowing their turn to the starting point of the products and information is discussed. Reverse logistics activities of the food firms operating in the manufacturing sector in Gaziantep Organized Industrial Zone are examined via survey method which measured the level of knowledge on this subject of business; there by the industry's current situation has been displayed. As a result of the current situation, a variety of suggestions on reverse logistics have been put forward.
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