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Abstract: Safety rating on aircraft can be declared airworthy based on the results of maintenance documentation by performing verification, validation, system updating, and scanning in the quality management process. The findings of the analysis of the 2023 safety rating globally from countries in Asia, it is known that the Indonesian region has the lowest safety rating of various aircraft industries. This research aims to analyse the safety rating in the aircraft industry to support the business process in the operational process with the Total Quality Management (TQM) method, and measure the safety rating. Continuous improvement of TQM on business process with the result of Cluster Technical Record justification has its own hierarchy, which focuses on maintenance status and record component to improve aircraft safety rating. The results of measuring the safety rating of aircraft in 2023 registration PK-LAO with the highest safety rating of 96.6% and PK-LAZ with the lowest safety rating of 92.3%. The most dominant cause in PK-LAZ registration is known to be the six most dominant factors, namely hardcopy and system status open, overload work, late validation, analysis time, system error, scanning only one. Continuous system improvement is the implementation of TQM elements in making periodic improvements to support the achievement of quality and risk management. This recommendation can help the implementation and improvement process so that it can be used as a safety rating evaluation material in the aircraft industry. |
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