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Abstract:
This research aims to consider the roles of perceived organizational support and empowerment on organizational commitment and organizational citizenship behavior (OCB) in the context of star hotels in the City of Deposer. The unit of analysis of the study is hotel employees as respondents. This study is a survey of 198 respondents, by using PLS to connect constructs perceived organizational support, empowerment, organizational commitment, and OCB. The results showed that there are significant relationships of perceived organizational support on OCB, empowerment on OCB, perceived organizational support for organizational commitment, empowerment on organizational commitment, and organizational commitment to OCB. This study also found the mediating effect of organizational commitment on the relationship between perceived organizational support and OCB, and the role of mediating organizational commitment on the relationship between empowerment and OCB. The implications of these findings indicate that human resource management plans must be made explicit and shared among all employees. Senior owners and managers must positively embrace the philosophy of human resource management and willingness to take risks to achieve organizational goals. This research is the first study to consider the relevance of perceived organizational support, empowerment, organizational commitment, and OCB.
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