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Abstract:
Analyzing the importance of the quality of construction services, the work highlights the key factors of integrating quality management and innovation. In the conditions of increasing competition on the construction market, "survival" and the evolution of this market is possible only when there are efforts, including financial ones, sufficient to create high quality services that can fully satisfy the customer's needs and loyalty them. Quality is not just an element of differentiation in terms of competitiveness, but also a way to change the price with which the service enters the market. In order to meet the requirements of the client, in the context of strong competition construction companies must implement a management system that combines both quality and innovation. Innovation is achieved through rapid change that generates radical improvements to the initial situation. Quality management is an important tool that can not, however, create values at infinity unless it is doubled by innovative and avant-garde strategies
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