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Abstract:
The aim of the study is the evaluation of Information and Communication Technology (ICT) adoption in Tanzania Small and Medium-sized Enterprises (SMEs). The paper also seeks to highlight the status, usage, benefits as well as the challenges in?uenced by the adoption ICT applications to support businesses. The study used a case study as a research design. The questionnaire was administered to 136 respondents selected from Dar es Salaam region for the study. Factor analysis (Descriptive statistics)employed to derive analysis of data using a Statistical Package for Social Scientists (SPSS). The findings revealed that, ICT adoption and use has provided evidence that SMEs has successfully beneficial and improving the firms' operations by adding value to products and services, cutting costs and improving efficiency, providing better customer service and increase a SMEs competitive advantage. The study also shows that SMEs use computers for business transactions, accounting and marketing operations. Also SMEs use of the Internet (email) for communications, product and market and use of the website technology to offer information to customers. On other hand, lack of management support and perception of and attitude on ICT, support and commitment and ICT knowledge are the key basics challenges impeding ICT adoption and use in some of the SMEs. The government and professional trade organizations (such as SIDO, TIRDO, CAMARTEC, TEMDO) to put more motivation and concerted efforts on increasing awareness and affordable ICT related products, services, solutions and relevant professional advice for SMEs in the rural areas and urban areas for the development.
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