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Abstract:
In today's complex and competitive world, the importance of Staff behavior, especially in service organizations is not secret. Undoubtedly Staff has unique role in achieving the goals and gain competitive advantage. Unfortunately, anti-citizenship behaviors (hypothyroidism, aggressive...) in organizations such as the most important problem of the present age that organizations pay more attention to this issue and human resource professionals seek to reduce such attitudes and increase behaviors that it entails more benefits for the organization. The present study is based on previous studies examining the association between organizational citizenship behavior and productivity of travel agents staff of Tehran. The present study regarding practical purposes, in terms of data is quantitative. The research method descriptive - survey is considered and in terms of the relationship between variables, is correlational. Also in this study, multivariate regression was used to assess the effectiveness of independent on dependent variables. In this paper for measuring organizational citizenship behavior standardized questionnaire of Organ and Konovsky and to measure staff productivity Hersey and Goldsmith standardized questionnaire is used. The population includes a number of travel agencies in Tehran. The number of surveyed travel agencies is 70 that applied through travel agencies comprehensive handbook of 2014-2015 that altogether about 550 staff are working at these agences.by using Morgan table sample size of 225 staff determined, Sampling was done randomly and total of 300 questionnaires distributed and finally 228 questionnaires have been studied. The results showed that aviation agencies have studied in terms of staff between organizational citizenship behavior and staff productivity have a significant relationship.
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