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ISSN : 2456-3676

Title:
IMPACT OF TRAINING & DEVELOPMENT, CAREER DEVELOPMENT, AND TRUST ON WORK EFFECTIVENESS OF POLICYMAKERS IN THE HEADQUARTERS OF THE DIRECTORATE GENERAL OF CUSTOMS AND EXCISE

Authors:
Tri Edi Santosa, Moch Asmawi, Makruf Akbar, Indonesia

Abstract:
In accordance with its vision of becoming the world's leading Customs and Excise institution, the Directorate General of Customs and Excise (DJBC) continues to make improvements by making the World Customs Organization (WCO) standard as one of the references. The mission set to achieve its vision is to: facilitate trade & industry, safeguard borders and protect Indonesians from illegal smuggling and trafficking, as well as and optimize state revenues in customs and excise sectors. The effectiveness of the policymakers in the Directorate General of Customs and Excise is needed so that the ever-evolving problems of this era of globalization can be responded promptly, precisely and accurately. The purpose of this research is to know the impact of training & development, career development, and trust on the effectiveness of policy maker at the headquarters of the Directorate General of Customs and Excise. Population in this research is 152 policymakers in Head Office of Directorate General of Customs and Excise. A sample of 110 people was taken by simple random sampling. Data collection was done by distributing questionnaires, collected data were analyzed by path analysis technique. The study found training & development has a direct positive effect on work effectiveness. Career development has a direct positive effect on work effectiveness. Trust on the leadership of the organization positively affect the effectiveness of work. Training & development has a direct positive effect on trust. Career development has a direct positive effect on trust. Training & development has a direct positive effect on career development.

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