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ISSN : 2456-3676

Title:
QUALITY GOVERNANCE OF A BENCHMARKING PROGRAMME IN U.A.E PUBLIC ORGANISATIONS' PERFORMANCE LITERATURE REVIEW

Authors:
Jamal Alsabbagh and Noor Azman Ali, Malaysia

Abstract:
The U.A.E. Federal government adopted Benchmarking Program and Governance as improvement strategy to enhance the service delivered by it organizations. . This research examines the impact of governance principles and benchmarking program within the U.A.E public organizations measuring the effectiveness of this tool. The study used a Quantitative methodology to investigate and analysis the relationship between the integrated of Quality Governance and Benchmarking and Governance principals as Moderator and their impact on the public sector performance. Questionnaires were distributed and applying the SEM to measure and analysed the relationship.

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