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ISSN : 2456-3676

Title:
THE ANALYTICAL APPROACH OF QUALITY GOVERNANCE ON BENCHMARKING

Authors:
Jamal Alsabbagh and Noor Azman Ali, Malaysia

Abstract:
The U.A.E. Federal government has adopted a Benchmarking Program and Governance as its improvement strategy to enhance the service delivered by its organizations. This research examines the impact of governance principles and the benchmarking program within U.A.E public organizations, measuring the effectiveness of this tool. A quantitative methodology was applied to investigate and analyse the relationship between the integration of Quality Governance and Benchmarking and their impact on public sector performance. Questionnaires were collected and analysed using SEM. Analyses support the relationship, with the exception of the external and governance elements only being partially supported. Further research is needed to cover the other sectors and other principles of governance.

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